The Challenge

M&T Bank’s Employee Mobility service allows users to get services from their approved personal device. This allows M&T employees to be productive while on the move providing quick and easy access to email, calendar, and internal websites. With the transition to a new, mobile-friendly LMS, M&T identified a need for mobile course development. 

In my data analysis, I found that 72% of employees want to receive regular feedback as reported on the performance management scorecards. In surveying the leaders, I found that 80% of them are uncomfortable providing employee feedback and 67% are not finishing the learning because they don’t want to be tied to a computer, they prefer to review the learning material while on the go. Through research, I found that a case study experiment concluded that 45% of learners completed learning faster and increased their competency score by 1.21% when given access to mobile learning (mLearning).

The Deliverable

Build a mobile-friendly template for mobile learning modules that outlines appropriate specifications, standards, and parameters for screen size, text, and images. The template will be used by instructional designers at M&T Bank to quickly create short learning modules that function on all mobile platforms and devices.

Research microlearning approaches, methods of deployment and best practices for financial institutions. Responsiveness of mobile learning solution is crucial. Develop a high-fidelity mockup of a course example that uses the template with M&T Bank content.

·       Responsibilities: Instructional Design, mLearning Development

·       Target Audience: Frontline managers and leaders who are in a position to influence through coaching, providing feedback, and recognition

·       Tools Used: Adobe Illustrator, Articulate Rise 360

·       Budget: Low

·       Timeline: 1 month

·       Client: M&T Bank

Considerations

Primary goal is to add reinforcement, no longer a one-time event.

·       M&T instructional designers primarily use Storyline 2 currently, but consideration will be given to build a template in newer version for future use.

·       With new leadership and new LMS (Workday) coming in 2019, we are open to change, i.e., alternatives to storyline for mobile course development.

·       Look into responsiveness of solution. Can we build a course that dynamically plays on laptops, tablets, and phones?

·       Please include a slide/section in the template that is capable of playing a video that is hosted in a video portal (e.g. Kaltura, YouTube). 

·       Microlearning approach (build template for short courses, not long). 

Bonus:

·       Develop a course example that uses the template.

·       Provide us with your findings and best practices that you learned in the process

Data

After reviewing the above information, I acquired and analyzed past surveys completed by course participants. The surveys revealed that 35% of people managers are not engaged with learning; 100% of those learners said that due to their role they would be more engaged if they had access to learning on a mobile device.  

Additionally, I researched mobile course development using various authoring tools. I determined that Articulate 360 should be recommended because:

• Rise received 5/5 stars for mobile capabilities, popularity, and ease of use. It is simple to use, very responsive, and allows for rapid development
• Articulate is also on the forefront of the eLearning authoring tool industry and very popular, providing a strong online support network
• The M&T Instructional Design Team is already familiar with Articulate products, so there will not be a steep learning curve
• Subscription model provides continuous updates and new features